Terms Of Use

These Terms and Conditions are a legal and binding Agreement between You (“the User”) and Truly Madly Matchmakers Pte Ltd. (hereinafter referred to as "TrulyMadly"). Terms and Conditions state the grounds on which the User can use and/ or register with this www.trulymadly.com (“Site”/ “Website”/ “Us”/ “We”/ “Our”/ “TrulyMadly”).

Terms and Conditions are updated from time to time at Our sole discretion and the most updated version is available on the Site at all times along with the date of last revision. Continued use by the User of the Site after any revision indicates the User’s acceptance of the updated/ revised Terms and Conditions.

By accessing the Site, and using the Services (as defined below) as offered in this Site, You become the User and become bound by, the terms and conditions of this Agreement and other Policies of TrulyMadly for as long as You continue to use/ visit the Site or Services. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, DO NOT USE OR REGISTER WITH THE SITE OR FOR THE SERVICES. Your use, registration or participation in any manner with the Site or the Services being provided confirm, agreement to the Terms and Conditions and any applicable Policies.

We at TrulyMadly provide matchmaking services consisting of recommendations and suggestions based on the Users’ requirements (collectively, the "Services"). TrulyMadly may offer additional services or revise any of the Services, at its discretion at any future date in which case these Terms and Conditions shall apply to all additional services or revised Services. All rights to cease offering any of the Services on the Site are reserved with TrulyMadly.

  • Minimum Age.User of the Site must be at least 18 years old to use or to register at the Site for the Services. By using the Services on the Site, the User represents and warrants that he/ she is a minimum 18 years old. It is possible that certain Services may have other age requirements and such other age requirements are stated at the relevant places.
  • Marital Status. By requesting to use, registering to use, or using the Services, the User represents and warrants that the User is not married or is divorced. If the User is not legally divorced, then the Services will not be available for the User till the divorce is legally achieved.
  • Criminal History. By requesting to use, registering to use, and/or using the Service, the User represents and warrants that the User has never been convicted under any law governing us or the User. TrulyMadly reserves the right to conduct a criminal background check, at any time and using available public records, to confirm possibility of misrepresentation. By agreeing to these Terms and Conditions, the User consents to and authorises such check.
  • Verification. By agreeing to the Terms and Conditions, User hereby authorises TrulyMadly (and its third party authentication agency) to conduct verification checks on the User/ You. The verification process is critical/ important for receiving the complete set of Services offered at the Site by TrulyMadly. The verification process is initiated and performed if:
  • i. Specifically asked by You to receive the defined set of Services offered at the Site. ii. TrulyMadly, at its sole discretion decides to conduct a Verification check whenever deemed necessary. In either case, the User will be appropriately notified and requested to provide the required documents and fill up the necessary Consent Forms for initiating and completing the Verification process. User agrees and confirms that non-abidance of Verification requests made by TrulyMadly will render the Registered Account at the Site terminable at the instance of TrulyMadly without any recourse, whatsoever. TrulyMadly is authorised and justified in taking any action necessary on such refusal by the User. User agrees and understands that TrulyMadly or its third party expert service provider and their associates are not the author or creator of the information coming forth in the Verification Checks. Under this premise and limitations, TrulyMadly or its third party expert service provider or their associates do not warrant accuracy, validity or completeness of the content of the Verification checks. TrulyMadly, expressly disclaims that the Verification checks will meet the User’s aspirations or expectations and shall be performed in an uninterrupted manner. Verification check verifies the existence of the facts and information provided by the User, it does not verify the authenticity of the facts itself.
  • Meeting Matching System Criteria. To register for the Services, the User has to undertake a Personality Assessment prepared by TrulyMadly specialists/ experts in the panel. User is expected to fill in/ respond to the questions in the Personality Assessment. This will be helpful for TrulyMadly to make recommendations of closest match in personality type and probable compatibility with the User. There is a possibility that occasionally the matching system cannot identify high quality compatible matches or meet the minimum matching threshold required in our system for any given individual for either identifiable reasons or not, or for not completing the Verification Process, in which case we will not be able to provide the Services on this Site to the User and could even cause the Account to be terminated at the sole discretion of TrulyMadly. The User could also register with the Site if the same has been recommended through any of Our third party entity/ or corporate schemes. However, it is clarified that any such recommendation will not give rise to any liability on part of the third party entity/ or corporate recommending the Services and User will have no claim against the relevant recommending entity or TrulyMadly during the term of receiving the Services or thereafter.
2. Use of Site and Service.

As a User of the Site or a User registered to use any of the Services (a "Registered User"), the User agrees to the following:

  • Exclusive Use. The account with the Site is available under two categories, i) Paid account; and ii) Free User account. Once an account is created with the Site it is for the User’s personal use only. The User may not authorize others to use the account. The account with the Site is non assignable and non-transferable to any third party whether a person or an entity. The User acknowledges and confirms that TrulyMadly is not responsible for third party access to the User’s account that results from theft, hacking or misappropriation of user names and passwords.
  • Geographic Limitations. The Site and Services are currently intended for Users within India. The Services and the Site at some time may be made open to other geographical locations as well and the same will be made known to the Users through notifications/ intimation on the Site. The User agrees to at all times use the Services in a manner consistent with this Terms and Conditions and any and all applicable local, state, national and international laws and regulations, including, but not limited to, the one’s of the location where the User is located or is a national of. By using the Services, as a User You represent that you have not been designated by any applicable law or regulation as a person / entity to whom the provisions of the Services can not be provided and who is prohibited from receiving the Services. Registration for, and use of, the Services become void if the same have been prohibited and the User uses or registers with the Site. You are responsible for determining whether the user of the Services is legal in your jurisdiction
  • Information Submitted. The User is solely responsible for, and assume all liability regarding, (i) the information and content provided at the Site for the Service; (ii) the information and content the User posts, transmits, publishes, shares or otherwise makes available (hereinafter "Post") to TrulyMadly for the Services; (iii) User interactions with other Registered Users through the Services; and (iv) the information provided in the Personality Assessment. The Site shares User information with the specific User’s matches.
  • Risk Assumption and Precautions. All risks when using the Services and the Site, including but not limited to all of the risks associated with any online or offline interactions with others, including meeting other matches remain with the User. The User is expected to use his / her best judgement in experiencing any of the benefits/ requirements of the Services. The User agrees to take all necessary precautions when meeting individuals through the Site and under the Services. In addition, the User agrees and confirms to review and follow the recommendations set forth in the Site as pointers to Safety and/ or mailed to User from time to time. The User undertakes to adhere to the Safety pointers and shall all times be responsible for all outcomes of meeting/ sharing information and/ or being in a short or a long term relationship through the Services/ Site. It is accepted and understood by the User that at all times the User shall use his/ her judgement and discretion in receiving the Services through the Site or proceeding with a match and/ or deciding to be in a relationship with a match herefrom.
  • No Guarantees. TrulyMadly through the Site and its specific systems attempts to provide matches on a best effort basis, however, every User may not find ideal matches through the Services. Furthermore, TrulyMadly does not make any representations or guarantees regarding the number or frequency of matches through the Service, or the ability, desire or criteria of such proposed matches to communicate with the User. The User fully understands and accepts that TrulyMadly makes no guarantees, either express or implied, direct or indirect, regarding User’s ultimate compatibility with matches’/ individuals the User meets through the Service or as to the conduct of such individuals.
  • Background and Verification Checks. TrulyMadly engages with third party experts for conducting basic background verification checks and does not take any guarantees for the same other than as offered, represented, warranted and undertaken by such third party experts providing these services to TrulyMadly. By accepting the Terms and Conditions and having a Registered Account with the Site, the User has agreed to get the Self Verification Process completed. User agrees and accepts that if the User refuses/ fails to get the Verification check completed then, TrulyMadly at its sole discretion, without any recourse from the User, have the right to terminate the Account. The set of Services offered at the Site are linked to completion of the Verification process and the User may receive corresponding permits based on the Verification.
3. Proprietary Rights
  • Ownership of Proprietary Information. The User confirms and agrees that TrulyMadly is the owner of highly valuable proprietary information, including without limitation, the patented compatibility matching system, compatibility profiles, and Personality Assessment being shared on the Site (collectively, "Confidential Information"). TrulyMadly owns and hereby retains all proprietary rights in the Services, the information provided in the Site and the Site, including but not limited to, all Confidential Information.
  • No Use of Confidential Information. The User undertakes to not post, copy, modify, transmit, disclose, show in public, create any derivative works from, distribute, make commercial use of, or reproduce in any way any (i) Confidential information or (ii) other copyrighted or copyrightable material, trademarks, or other proprietary information accessible via the Services, Site or the information on the Site without first obtaining the prior written consent of TrulyMadly, who is the owner of such proprietary rights.
  • Other Users' Information. Other Registered Users may post copyrighted information, which has copyright protection whether or not it is identified as copyrighted. The User undertakes not to copy, modify, publish, transmit, distribute, perform, display, commercially use, or sell any Confidential Information of TrulyMadly or any information copyrighted or copyrightable or not of third party proprietary information available via the Services or the Site.
  • License to Posted or Accessed Content. By posting information or content to any profile pages or public area of the Services, or making it accessible to TrulyMadly by linking the User account with the Site to any social network accounts (e.g. via Facebook, twitter etc.), the User grants unconditionally and in perpetuity, and represents and warrants that the User has the right to grant, to TrulyMadly and its users, an irrevocable, perpetual, non-exclusive, fully-paid, worldwide license to use, reproduce, publicly perform, publicly display and distribute such information and content, and to prepare derivative works of, or incorporate into other works, such information and content, and to grant and authorize sub-licenses of the foregoing. From time to time, TrulyMadly may create, test or implement new features or programs on the Site in which the User may voluntarily choose to participate or may be a part of a test group with special access, in accordance with the additional terms and conditions of such features or programs. By participating in such features or programs, the User grants and unconditional and perpetual right to TrulyMadly and consents to terms and conditions (if any) of such features or programs.
4. User Information.
  • Privacy Statement. For information about the collection and possible use of information and material provided by the User at the Site please review the Privacy Policy on the Site.
  • No Contact Information. User agrees that User will not post any e-mail addresses, personal website address, personal phone numbers on a third party website, or other contact information in the "About Me" section of the Service or in any other communications the User may have with other users. The User may, at his/ her discretion, exchange such information after the User reaches “anonymous messaging” phase with the appropriate, shortlisted and approved by the User as his/ her preferred match.
  • Disclosure By Law. The User is aware and agrees and consents unconditionally to disclosures of information on the Site required to be made: i) under law by TrulyMadly; ii) at the request of a third party under various consent forms; iii) any investigative requirement, or if TrulyMadly, in its sole discretion, believes that disclosure is reasonable to (1) comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law); (2) protect or defend TrulyMadly's, or a third party's, rights or property; or (3) protect someone's health or safety, such as when harm or violence against any person (including the user) is threatened; or (4) in support of a fraud/ legal investigation/ verification checks.
  • Disclosure to Protect Abuse Victims. Notwithstanding any other provision of this Terms and Conditions or the Privacy Policy, TrulyMadly reserves the right, but has no obligation, to disclose any information that the User submits at the Site, if in its sole opinion, TrulyMadly suspects or has reason to suspect, that the information involves a party who may be the victim of abuse in any form. Information may be disclosed to authorities that TrulyMadly, in its sole discretion, deems appropriate to handle such disclosure. Appropriate authorities may include, without limitation, law enforcement agencies, child protection agencies, or court officials, expert professional investigative agencies. The User understands the provisions of this subsection and grants TrulyMadly unconditional, perpetual right and permission to make such disclosure.
  • Use of Anonymous Information for Research. By using the Services, the User permits TrulyMadly to anonymously use the information from the User and User experiences through the Services to continue / contribute to TrulyMadly’s research into successful relationships and to improve the experience and quality of the Services. Such research is conducted by psychologists and behaviour research scientists on the panel of TrulyMadly, and may be published in academic journals. However, all of User responses will be anonymous, and nothing containing User’s personal identifying information shall be published.